Late notice & cancellation policy
In order to keep our clinic running smoothly and allow clients in need of treatment to receive care we have had to implement a late notice/cancellation policy.
We often have clients on our Priority Appointment List in desperate need of an appointment.
It is the policy of our clinic that clients advise us of their inability to attend by 5pm the business day prior specifically via phone call. This enables us to give other people on the Priority Appointment List the ability to take up the appointment. Please leave a message if your call is unable to be answered – we can have several phone calls come in at once just after reminder texts are sent.
For appointments where there has not been given sufficient time or the appointment has been missed entirely – we require the full treatment fee to be paid within 7 days.
If you need to cancel or reschedule an appointment:
We can only do this via phone – If there is no answer please leave a message.
We are unable to process cancellations through actions such as:
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Facebook messages
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Replying to reminder messages (these have a no reply on them)
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Creating a new appointment online and requesting your other on be cancelled
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If appointment changes are not made via phone a 'NO SHOW FEE' may apply.
Reminder Texts aren’t 100% reliable
While text messages are automatically sent to remind you of your appointment, we cannot take responsibility for you receiving them. If you think you have not received one, the most likely issue is your phone has marked it as a spam or unknown sender message and it isn’t in the normal folder. From our end we cannot do anything about this.
Therefore these messages cannot be relied on for you to remember your appointment. We think the best idea would be to put it into the calendar on your phone when you make your appointment.
Non attendance fees will be payable if you miss your appointment, even if you did not receive a reminder text message.
We thank you in advance for your kind understanding.